Cancellation And Refund Policy

Demo Image

At Kanpur Taxi Service, we strive to provide the best service to our customers. However, we understand that plans can change. Below is our detailed Cancellation and Refund Policy to ensure clarity and transparency.

1. Cancellation Policy

Advance Bookings:

  1. Cancellation Within 24 Hours of Booking:

    • Full Refund: If a booking is canceled within 24 hours of making the reservation and at least 48 hours before the scheduled pickup time, a full refund will be issued.

  2. Cancellation After 24 Hours of Booking:

    • Partial Refund: If a booking is canceled more than 24 hours after making the reservation but at least 48 hours before the scheduled pickup time, a partial refund will be issued after deducting a cancellation fee of 10% of the total booking amount.

  3. Cancellation Less Than 48 Hours Before Pickup:

    • No Refund: If a booking is canceled less than 48 hours before the scheduled pickup time, no refund will be issued.

Immediate Bookings:

  1. Cancellation Within 1 Hour of Booking:

    • Full Refund: If a booking is canceled within 1 hour of making the reservation and at least 3 hours before the scheduled pickup time, a full refund will be issued.

  2. Cancellation After 1 Hour of Booking:

    • Partial Refund: If a booking is canceled more than 1 hour after making the reservation but at least 3 hours before the scheduled pickup time, a partial refund will be issued after deducting a cancellation fee of 20% of the total booking amount.

  3. Cancellation Less Than 3 Hours Before Pickup:

    • No Refund: If a booking is canceled less than 3 hours before the scheduled pickup time, no refund will be issued.

2. Refund Policy

  1. Refund Processing Time:

    • All refunds will be processed within 7-10 business days from the date of cancellation.

  2. Mode of Refund:

    • Refunds will be processed using the same mode of payment used for booking. For instance, if the payment was made using a credit card, the refund will be processed to the same credit card.

  3. Non-Refundable Charges:

    • Any applicable service charges, booking fees, or payment gateway fees are non-refundable and will be deducted from the total refundable amount.

  4. Force Majeure:

    • In the event of cancellations due to unforeseen circumstances beyond our control (e.g., natural disasters, strikes, etc.), we will endeavor to reschedule the booking. If rescheduling is not possible, a full refund will be provided.

3. Modifications and Amendments

  1. Changes to Booking:

    • Any changes or modifications to a booking (e.g., change in pickup time or location) are subject to availability. Changes made at least 48 hours before the scheduled pickup time are free of charge.

  2. Late Amendments:

    • Amendments made less than 48 hours before the scheduled pickup time may incur additional charges, depending on the nature of the changes and availability.

4. Contact Us

For any queries or assistance related to cancellations and refunds, please contact our customer support team:

We appreciate your understanding and cooperation in adhering to our cancellation and refund policy. Thank you for choosing Kanpur Taxi Service.