TERMS & CONDITIONS

Demo Image

Welcome to Kanpur Taxi Service. By accessing or using our services, including our website and mobile application, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our services. If you do not agree to these terms, you may not use our services.

1. Definitions

  • “User” or “You”: Refers to any individual or entity using our services.
  • “Services”: Refers to all transportation and related services provided by Kanpur Taxi Service, including taxi bookings, car rentals, and corporate transport.
  • “Driver”: Refers to the person driving the vehicle providing the transportation services.
  • “Website”: Refers to the official Kanpur Taxi Service website.

2. Acceptance of Terms

By using our services, you agree to these Terms and Conditions. We may update these terms from time to time without notice. Your continued use of the services after any changes constitutes your acceptance of the updated terms.

3. Service Availability

  • Availability: Our services are available 24/7, subject to vehicle and driver availability. We strive to provide timely and reliable services but do not guarantee availability at all times.
  • Service Area: Kanpur Taxi Service operates primarily in Kanpur and its surrounding areas. We may, at our discretion, provide services outside our standard operating area.

4. Booking and Usage

  • Booking Methods: You can book our services via website, or by calling our customer service.
  • Booking Confirmation: A booking is confirmed when you receive a confirmation message or email with the details of your ride.
  • Cancellation Policy: You may cancel a booking through the app or by contacting customer service. Cancellation fees may apply as per our cancellation policy outlined below.
  • No-Show Policy: If you fail to show up for your ride within a reasonable time, the driver may leave, and a no-show fee may be charged.
  • Passenger Conduct: You are expected to conduct yourself in a manner that is respectful and considerate of the driver and vehicle. We reserve the right to refuse service to anyone behaving inappropriately.

5. Payment and Pricing

  • Fare Calculation: Fares are calculated based on distance, time, and any additional factors such as tolls, waiting charges, or surge pricing. Estimated fares will be provided at the time of booking.
  • Payment Methods: We accept multiple payment methods, including cash, credit/debit cards, and mobile wallets. Payments can be made through the app, website, or directly to the driver.
  • Additional Charges: Additional charges may apply for extra services, such as toll fees, parking fees, and waiting time. These will be clearly communicated at the time of booking or during the ride.
  • Refunds: Refunds for cancellations or overcharges will be processed as per our refund policy. Please contact our customer service for assistance with refunds.

6. Safety and Liability

  • Passenger Safety: We prioritize your safety and implement strict safety protocols. However, you are responsible for your personal safety and the safety of your belongings during the ride.
  • Driver Responsibilities: Our drivers are trained and vetted professionals. They are responsible for driving safely and following all traffic laws and regulations.
  • Limitations of Liability: Kanpur Taxi Service is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services, including but not limited to personal injury, property damage, or loss of items.

7. Cancellation and No-Show Policy

  • Free Cancellations: You may cancel a booking free of charge within a specified period before the scheduled pickup time, typically 15 minutes for on-demand rides and 1 hour for scheduled rides.
  • Late Cancellations: Cancellations made outside the free cancellation window may incur a cancellation fee, which will be communicated to you at the time of booking.
  • No-Show Fee: If you fail to show up for your ride within a reasonable time (10 minutes for standard rides, 20 minutes for scheduled rides), a no-show fee may be charged.

8. Privacy and Data Protection

  • Data Collection: We collect and use your personal information in accordance with our Privacy Policy. This includes information provided during booking, payment, and usage of our services.
  • Data Security: We implement appropriate security measures to protect your data. However, we cannot guarantee the absolute security of your information.
  • Use of Data: Your data is used to provide and improve our services, including for booking, payment processing, and customer support. We may also use your data for marketing purposes with your consent.

9. Intellectual Property

  • Ownership: All content, including text, graphics, logos, and software, on our website and app is the property of Kanpur Taxi Service and protected by intellectual property laws.
  • Usage Restrictions: You may not reproduce, distribute, or modify any content from our website or app without our prior written consent.

10. User Responsibilities

  • Accurate Information: You are responsible for providing accurate and complete information during booking and payment.
  • Compliance: You must comply with all applicable laws and regulations when using our services.
  • Prohibited Activities: You may not use our services for any illegal or unauthorized purposes, including but not limited to carrying illegal substances or engaging in disruptive behavior.

11. Termination

  • Service Termination: We reserve the right to terminate or suspend your access to our services at any time, for any reason, including but not limited to violation of these terms or misuse of our services.
  • User Termination: You may stop using our services at any time. Termination of service does not affect your obligations under these terms, including payment for any services used.

12. Dispute Resolution

  • Governing Law: These terms are governed by the laws of the state of Uttar Pradesh, India.
  • Dispute Resolution: Any disputes arising out of or relating to these terms or our services shall be resolved through binding arbitration or in the courts of Kanpur, Uttar Pradesh, India.

13. Changes to Terms

  • Modifications: We may update these Terms and Conditions from time to time. Any changes will be posted on our website and app. Your continued use of our services after changes have been posted constitutes your acceptance of the updated terms.