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At Kanpur Taxi Service, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services, including our website and mobile application.
1. Introduction
This Privacy Policy applies to all services provided by Kanpur Taxi Service, By accessing or using our services, you consent to the collection and use of your information as described in this policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
We collect various types of information to provide and improve our services to you. This information includes:
- Personal Information: Information that can be used to identify you, such as your name, email address, phone number, and payment details.
- Usage Information: Information about how you use our services, including your booking history, preferences, and interactions with our app or website.
- Location Data: Information about your location when you use our app or request a ride, to facilitate accurate pickup and navigation.
- Device Information: Information about the device you use to access our services, including hardware model, operating system, and unique device identifiers.
- Log Data: Information automatically collected when you use our services, such as IP address, access times, browser type, and pages visited.
3. How We Use Your Information
We use your information to provide, maintain, and improve our services. Specifically, we use your information to:
- Provide Transportation Services: To process your bookings, manage rides, and ensure timely and accurate pickups and drop-offs.
- Process Payments: To handle transactions, including charging your payment method and issuing receipts.
- Customer Support: To respond to your inquiries, provide assistance, and resolve issues related to our services.
- Personalize Your Experience: To tailor our services to your preferences and enhance your user experience.
- Communicate With You: To send you updates, promotional materials, and information about your bookings and our services.
- Improve Our Services: To analyze usage patterns and feedback to enhance the quality and functionality of our services.
- Ensure Safety and Security: To monitor and improve the safety of our services, including fraud prevention and vehicle tracking.
- Legal and Regulatory Compliance: To comply with applicable laws and regulations and respond to legal processes.
4. Sharing Your Information
We may share your information with third parties in the following circumstances:
- With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and customer support.
- With Drivers: We share your pickup location and contact information with our drivers to facilitate the provision of our services.
- For Legal Reasons: We may disclose your information if required by law, in response to legal processes, or to protect the rights, property, or safety of Kanpur Taxi Service, our users, or others.
- With Your Consent: We may share your information with your consent or at your direction.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity as part of the transaction.
5. Data Security
We take the security of your information seriously and implement various measures to protect it from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect your data during transmission and storage.
- Access Controls: We limit access to your information to authorized personnel who need it to perform their job functions.
- Security Protocols: We regularly review and update our security practices to ensure the ongoing protection of your information.
Despite these measures, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. If you have any concerns about the security of your information, please contact us.
6. Your Privacy Rights
You have certain rights regarding your personal information, including:
- Access and Correction: You can access and update your personal information through your account settings or by contacting us directly.
- Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
- Deletion: You can request the deletion of your personal information, subject to certain exceptions required for legal or operational purposes.
- Restriction of Processing: You can request that we restrict the processing of your information under certain conditions.
- Objection to Processing: You can object to the processing of your information for specific purposes, such as direct marketing.
- Withdraw Consent: You can withdraw your consent to the collection and processing of your information at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise these rights, please contact us using the contact details provided below.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your interactions with our website and app. These technologies help us:
- Understand Usage Patterns: To analyze how you use our services and improve functionality.
- Personalize Your Experience: To remember your preferences and provide a more tailored experience.
- Advertising: To deliver relevant advertisements and measure their effectiveness.
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our services.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have collected information from a child under 18, please contact us so that we can take appropriate action.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and app or through other communication methods. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.